Being a District Manager in a retail environment is a fast-paced, always on, constantly changing role that is absolutely critical to the success of any retail business.

Creating an outstanding customer experience should be the goal of every retail leader. Over the past decade, voice of the customer type surveys have continued to gain in popularity. I would wager that nearly every major retailer has some level of customer satisfaction measure within their business.

Looking ahead to the new year is always an exciting time. The thought of a fresh start and the ability to clear results from the past year can inspire new energy for leaders and associates alike.