Chris Richardson 9/18/20 Chris Richardson 9/18/20

Fun with 2020 Business Buzzwords

6/5/20 6/5/20

Conducting an Effective Virtual Store Visit

5/12/20 5/12/20

3 Levels of Trust Every Company and Leader Need for Real Change

3/10/20 3/10/20

Finding and Keeping Great Talent is Every Leader’s Role

1/28/20 1/28/20

3 Ways to Make a Positive Impact Through Coaching as a Leader

1/24/20 1/24/20

Double the Excitement - Start Day One the Right Way

12/17/19 12/17/19

Team Vision - 3 Ways to Build Your Team Strategy For The Coming Year

11/29/19 11/29/19

November FAQ - How do I get My Team to Provide Better Levels of Customer Service?

Delivering consistently great customer service is hard. Otherwise, we would not have nearly as many books, courses, articles, or businesses built on how to provide better customer service.

11/22/19 11/22/19

How Chick-fil-A Creates an Outstanding Customer Experience

11/12/19 11/12/19

Would You Rather Have a Team of a Sales People or Solution Providers?

11/8/19 11/8/19

Avoiding the $6,000 Egg of Poor Customer Service

11/1/19 11/1/19

Creating a Positive Coaching Experience for Your Team

9/20/19 9/20/19

Prioritize Your Coaching to Gain Maximum Impact

Coaching others is one of the most important things we do as leaders. Arguably it is our highest priority when our team is considered.

7/30/19 7/30/19

Discretionary Effort Improves Service, Quality, and Results - 4 Ways Your Can More From Your Team

The way to deliver consistent, outstanding results is to have a team of people that are giving discretionary effort. Every leader would love to have more discretionary effort.

7/5/19 7/5/19

Why Believing In Training is as Important as Conducting It

Why don’t we make the idea of foundational training more important than we do, and if we were to change our mindset

6/11/19 6/11/19

4 Things Some Store Managers Do That Limit Their Potential

On any given day, every retail store manager faces multiple challenges. From dealing with associate issues, scheduling complications, and the occasional customer complaint, they can eat away at our time to truly lead our teams.