Leadership is a full time role. Your team counts on you to be ready to support, serve, and develop them at any time they need you. You want to be ready for any situation that arises and ensure that your best self is geared up for their needs. But how can you set yourself up for that high expectation?

You may wonder how coaching and customer service may go together outside the tradition thought of a manager coaching an employee on providing service to a customer. But, the two have more in common than one might suspect.

Like any other positive force, too much of a good thing can turn into something that works against you. As we have seen in previous articles, empathy can be something that helps build strong, engaged teams.

Are you already practicing empathy as a part of your leadership style? If so, does your team recognize it? If not, what difference can it make? To be a great leader, you have to be a great listener.

Being the driver or passenger is a choice. Leaders define those roles clearly and decide on how to navigate to any new outcome effectively.

Does work always have to feel like…work? As the leader you establish the environment that you and your team work in. If you want to have a fun store or workplace, that is up to you.

Leadership is as much about taking care of yourself as it is serving others. What are you doing to take care of YOU?...In order for us to be our best for others, we need to ensure we are in peak condition.